Appointment & Cancellation

We operate on an appointment basis and our slots are subjected to availability.

For any changes, customers are required to notify us of a cancellation or rescheduling at least 48 hours prior to their appointment.

Late Arrival

Please understand and be aware that if you are late for more than 15 minutes for your appointment, we will not be able to proceed with your scheduled service. We reserve the full rights to cancel and reschedule your appointment.​

To ensure the best experience for all customers, please be punctual for your appointment as we have to allocate time for sanitisation of the facial room and high-contact areas.

Payment

Prices shall be presented to you in a clear and fuss-free manner. All charges, including discounted pricing shall be revealed to you before confirmation of any purchase. 

All payments made are non-refundable.

We accept GrabPay, Atome, ShopBack, NETS, PayNow, PayLah, Google Pay & Cash.

Treatment Package

W.E.F. 1 April 2022, all trial packages have a 2-month expiry date, and regular packages have a 6-month expiry date from date of purchase, unless stated otherwise. Any balance session(s) left will automatically be forfeited. 

Customers are required to sign off at the end of each session on their package record. All packages are strictly non-transferable.

Cleanliness & Hygiene

We take hygiene and sanitisation very seriously. All linens and equipment that come in contact with our customers will be cleaned and disinfected prior to use. Before and after each treatment, our beauticians’ hands will be washed with soap and a disinfecting solution. Any breaks in the skin of our beauticians will be covered by protective coverings. Likewise, we ask that our customers maintain their personal hygiene as well.​

Customers are required to:
- wash/sanitise their hands before entering the facial room.

Product Exchange

Products sold are exchangeable within 7 working days, from the date of purchase, provided that they are returned in their original condition and packaging.

DISCLAIMER

Nydia Beauty Care reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you book a service or purchase a product from us or with the use of our website. ​

Treatments, services, and/or products received or utilized at Nydia Beauty Care are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, health, medical or otherwise, that customers may have.

Service Guarantee

It is our company policy not to engage in any hard-selling activities at our shop. This is to allow all customers to enjoy their facial session peacefully.

We make every attempt to give you a satisfactory experience. In the event that you are not satisfied, please let us know during or within 24 hours after your service.

Rights to Refuse Service

Nydia Beauty Care reserves the right to refuse service to anyone demonstrating inappropriate/aggressive behavior to any of our staff. We are a professional organisation and strictly do not condone the provision of sexual services, whether propositioned by our beauticians or our customers. We ask that all customers respect the dignity of our beauticians. Any illicit request or behaviour will be reported to the relevant authorities.​

To provide the best experience, all customers must come dressed in a clean set of clothings.